Refund Policy

Transparent and equitable refund terms for your confidence

Introduction

At CentralMeadowCommons, we recognize that plans can alter, and we are committed to offering understandable and upfront refund terms. This document details the scenarios in which refunds are provided for our yacht rental services.

It's important to review this policy thoroughly prior to reserving a yacht. Your booking signifies your acceptance of these refund conditions.

Cancellation and Refund Timeline

If Canceled More than 72 Hours Before Charter

100% Refund

Refund Amount: Complete refund excluding handling costs

Refund Duration: Usually between 5-7 business days

Handling Charge: €50 for transactions made on cards

Procedure: Cancellation must be formally requested via written communication

If Canceled 24-72 Hours Before Charter

50% Refund

Refund Amount: 50% of the full charter fee

Refund Duration: Processed within 7-10 business days

Handling Charge: €25 will be subtracted from the refund amount

Stipulation: Justified reason necessary; subject to management fees

If Canceled Less than 24 Hours Before Charter

No Refund

Refund Amount: Refunds are not issued

Exceptions: Urgent conditions might be considered

Alternative Option: A voucher for chartering may be granted at the management's discretion

Prerequisites: Emergency claims need supporting documentation

Refunds due to Adverse Weather Conditions

Weather Guarantee

Your safety stands as our utmost concern. Should our certified captain deem the weather as perilous for yachting, we offer several alternatives:

  • Complete Refund: Offered if no alternative scheduling is feasible
  • Reschedule Option: You can reschedule your charter to another date at no added cost
  • Charter Voucher: A voucher valid for one year from the original chartering date

Weather Evaluation Protocol

We undertake the following to evaluate weather conditions:

  • Evaluation of wind pace and trajectories
  • Assessment of wave magnitudes and the state of the sea
  • Visibility and prediction of rainfall
  • Advisories from the Coast Guard and other alerts
  • The skipper's assessment regarding safety

Deadline for Decision: Decisions to cancel due to bad weather are made no more than 4 hours before the scheduled departure.

Refunds Related to Medical Urgencies

Urgent Medical Situations

We comprehend that urgent medical situations arise. The below situations might qualify for special consideration:

  • Sudden medical conditions or injuries necessitating hospital care
  • A death among immediate kin
  • Sudden military instructions or recalls
  • Summons for jury service or court orders
  • Travel hindrances due to natural calamities

Documentation for Claims

For emergency refund requests, please provide:

  • Documentation proving medical attention or hospitalization
  • Death certificate if applicable
  • Verified military requisitions
  • Official jury or court summonses
  • Announcements of travel restrictions or state emergencies

Processing: Emergency refunds will be reviewed within 3-5 business days upon receipt of appropriate evidence.

Cancellations by Our Operation

Vessel Malfunctions

Should the vessel you have booked encounter mechanical issues that remain unresolved:

  • An Alternate Vessel: An effort to provide a comparable replacement
  • Complete Refund: Provided when no suitable substitute is found
  • Partial Refund: In case the alternate vessel differs in price
  • Compensation: Further amends may be available for the inconvenience caused

Unavailable Crew

In the rare case that certified crew cannot be provided:

  • A substitute crew will be sought when feasible
  • A full refund will be extended if the trip cannot continue
  • Rescheduling without extra charges

Processing Refunds

Method of Reimbursement

Refunds are returned via the same means employed for the initial booking:

  • Card Payments: Processed between 5-7 business days
  • Bank Transfers: Expect 7-10 business days
  • Cash or Cheque: Typically within 3-5 business days

Fees for Processing

Processing for Card Payments

A €50 fee for cancellations with over 72 hours' notice

Bank Transfer Costs

Every bank transfer refund incurs a €25 fee

International Fee

Extra charges could apply for transactions crossing national borders

Issuing of Charter Vouchers

Circumstances for Vouchers

Certain conditions warrant the option of charter vouchers instead of monetary refunds:

  • Last-minute cancellations (within 24 hours prior)
  • Cancellations owing to poor weather
  • Elective requests to change the booking
  • Operational interruptions

Voucher Specifics

  • Validity Duration: One year from issue
  • Non-Transferable: Cannot be exchanged among different people
  • Monetary Value: Corresponds to the entire value of the charter without deductions for fees
  • Application: Can be utilized for any open charter option
  • Non-Extendable: Cannot be prolonged beyond a year

Compensation for Partly Rendered Services

Service Disruptions

If your yacht trip is hindered or cut short because of situations we control:

  • Return of payment corresponding to the time not used
  • Credit equal in value for a future rental
  • Gratuitous offerings or upgrades

Problems Arising from the Guest

If a voyage concludes prematurely due to a guest's behavior or safety infractions:

  • No reimbursements for the period unutilized
  • The full payment obligation persists
  • Additional expenses might be levied

Resolving Disagreements

Should you disagree with the outcome of a refund claim, the following are your options:

  • Ask for a reassessment from our administrative team
  • Present supplementary evidence or documentation
  • Contact consumer protection bodies for mediation
  • Legal avenues can be pursued in line with jurisdictional laws

Requesting Reimbursement

Initial Step: Make Contact

Start your reimbursement appeal through:

Next Step: Furnish Details

Supply the subsequent information with your appeal:

  • ID number for booking validation
  • Scheduled date and hour of the charter
  • Cancellation reasoning
  • Necessary justifying documents (if relevant)
  • Elected method for reimbursement

Final Step: Processing and Review

We will acknowledge your request within a day, contrast it with the policy, and within 48 hours reach a decision, pursuing the approved refunds in the stated time intervals.

Additional Considerations

  • All requests for refund should be made in writing
  • Reimbursements are handled in €, irrespective of currency used initially for payment
  • We highly advise purchasing travel insurance
  • This policy can be revised with a month's notice
  • Refunds must comply with applicable tax laws and regulations

Inquiries and Refund Applications

If you have any inquiries regarding refunds or need to submit a refund application:

Refunds Department
CentralMeadowCommons Marine Services Ltd.
Port Vell Marina
Barcelona 08039
Spain

Phone: +34 932 21 74 74
Email: [email protected]
Business Hours: Monday to Friday, from 9:00 AM until 5:00 PM

Policy Effective as of: May 21, 2025

This refund policy is intended to be straightforward and clear. We urge you to go over these terms meticulously prior to reserving and to reach out with any questions.